Privacy Policy

Depending on how you interact with EMS, we may collect the following information:

We may use your personal information to:

• Process and assess merchant applications
• Provide payment-processing and related services
• Communicate with you about your application or account
• Manage referrals and referral payments
• Respond to enquiries and support requests
• Verify information provided to us
• Prevent fraud, misuse and security threats
• Maintain and improve our website and services
• Administer our business relationship with you
• Comply with legal, regulatory and contractual obligations
• Keep appropriate business and financial records
• Send service-related communications

Where we send marketing communications, we will provide an appropriate opportunity to opt out where required by law.

Under UK data protection law, we will only process personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

• Contract: where processing is necessary to provide services or take steps at your request before entering into a contract.
• Legitimate interests: where processing is necessary for the operation, security and development of our business and does not unfairly override your rights.
• Legal obligation: where we are required to process information to comply with applicable law or regulation.
• Consent: where you have provided consent for a specific use of your information.

Where we rely on consent, you may withdraw that consent at any time.

We may share personal information where reasonably necessary to provide our services or meet our legal obligations.

This may include sharing information with:

• Payment service providers and acquiring partners
• Banks and financial institutions where required
• Technology and hosting providers
• Identity, fraud and compliance service providers
• Professional advisers
• Regulators, law enforcement agencies or other authorities where legally required

We do not sell your personal information to third parties.

Where we use third-party service providers to process personal information on our behalf, we take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection requirements.

Some of our service providers may process information outside the United Kingdom.

Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place in accordance with applicable UK data protection legislation.

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, secure authentication, encryption, secure hosting, monitoring and appropriate staff access restrictions.

However, no online system can be guaranteed to be completely secure. You should take reasonable precautions when providing information online, including keeping passwords and account details confidential.

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function correctly, maintain sessions and provide security.

Where required, non-essential cookies, analytics or similar technologies will only be used with your consent.

You may change or withdraw your cookie preferences through the cookie controls provided on our website.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

• Provide our services
• Maintain business and financial records
• Resolve disputes
• Prevent fraud
• Comply with legal and regulatory requirements
• Establish, exercise or defend legal claims

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

Under UK data protection law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain types of processing
• Request transfer of certain personal information to another organisation
• Withdraw consent where we rely on consent as our lawful basis

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details provided below.